Privacy Policy

Last updated: [13 May 2025]

1. Introduction

Welcome to Spray Foam Removal Advice Line (“we”, “us”, or “our”). We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

This Privacy Policy explains what personal data we collect from you when you visit our website [https://sprayfoamremovaladviceline.co.uk/], how we use it, who we may share it with, and your rights.

2. Who We Are

Spray Foam Removal Advice Line
Operated by: Remove Spray Foam Ltd
Email: sales@Sprayphoneremovaladviceline.co.uk
Registered in the UK

3. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, address (if provided), and any information you submit through our forms.

  • Contact Data: Phone number, email address.

  • Technical Data: IP address, browser type and version, device type, time zone settings, and pages visited.

  • Usage Data: How you interact with our website and services.

  • Marketing and Communications Data: Your preferences in receiving marketing from us.

We do not knowingly collect data from children under 18.

4. How We Collect Your Data

We collect data in the following ways:

  • Direct interactions: When you fill out our contact forms, request a survey, call us, or email us.

  • Automated technologies: Through cookies and similar technologies (see Section 7).

  • Third-party sources: We may receive technical data from analytics providers like Google Analytics.

5. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiry or provide a service (e.g. arrange a spray foam removal survey)

  • To contact you with quotes or service information you have requested

  • To improve our website and services through analytics and feedback

  • To comply with legal and regulatory obligations

  • With your consent, to send you marketing communications

6. Legal Bases for Processing

We process your data under the following lawful bases:

  • Consent: Where you have given clear consent (e.g. marketing emails)

  • Contractual necessity: To provide a service you have requested

  • Legitimate interests: For running and improving our website and services

  • Legal obligation: To comply with applicable laws

7. Cookies

Our website uses cookies to improve functionality and user experience.

Cookies we use may include:

  • Essential cookies – Required for the site to function

  • Analytical cookies – Help us understand how visitors interact

  • Marketing cookies – Track activity for advertising purposes (with consent)

By using our website, you consent to the use of cookies in accordance with this policy.
You can manage or block cookies via your browser settings. See our Cookie Policy for more details.

8. Data Sharing and Transfers

We do not sell your personal data.

We may share your data with:

  • Trusted third-party service providers (e.g., web hosting, marketing platforms)

  • Regulatory bodies or legal authorities when required by law

  • Our internal teams for administrative purposes

We do not transfer your data outside the UK or the European Economic Area (EEA) unless adequate safeguards are in place.

9. Data Retention

We only retain personal data for as long as necessary for the purposes for which it was collected, including for legal, tax, or accounting requirements. Typically:

  • Enquiry data is kept for up to 12 months

  • Customer data is kept for up to 6 years in line with HMRC requirements

10. Your Rights Under UK GDPR

You have the following rights:

  • Right to Access – Request a copy of your personal data

  • Right to Rectification – Request corrections to inaccurate data

  • Right to Erasure – Request deletion of your data

  • Right to Restrict Processing – Request limits on how your data is used

  • Right to Data Portability – Receive your data in a structured format

  • Right to Object – Object to processing based on legitimate interests or for marketing

  • Right to Withdraw Consent – Withdraw consent at any time

To exercise any of these rights, contact us at:
📧 sales@sprayfoamremovaladviceline.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) – www.ico.org.uk

11. Data Security

We take appropriate technical and organisational measures to secure your data and protect it from unauthorised access, alteration, or disclosure.

Our website uses SSL encryption and we regularly review our security practices.

12. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy policies or practices.

13. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data:

Remove Spray Foam Ltd
Email: sales@sprayfoamremovaladviceline.co.uk
Website: https://sprayfoamremovaladviceline.co.uk/